This is a two-day, pragmatic learning experience built around the theme: “Management is doing things right; leadership is doing the right things.”

Both “management” and “leadership” are legitimate expectations of someone who has responsibility for others. Management is often maligned as a “bean-counter” exercise when contrasted with the inspirational quality of leadership.

This presentation gives worth to the manager who is often judged on whether he/she gets things done right. The majority of classroom time will be placing the participant in a specific workplace scenario and then use the skills learned to give the “right” response.

Skills Presented: (1) How to discipline with the intent of enabling the employee instead of a prelude to writing a pink slip, (2) How to structure and write a fair, honest annual performance review, (3) How to partner with Human Resources to enforce work rules, (4) How to confront an employee over personal issues that have productivity implications, (5) How to legally hold people accountable for sexual harassment and discrimination violations, (6) How to write reports that will communicate quickly and (7) How to practice business etiquette inside and outside the workplace.