The “payback system” is alive and well in most organizations.  Some members of your staff have very long memories when they are convinced they have been victimized.  For these people, every work day is another attempt to balance out the scales of personal justice by “getting even.”

Unfortunately, it is never enough.  There is never enough satisfaction derived from vengeance.  So the payback game is played over and over…at the expense of the organization which regularly loses productivity to the game…no one ever wins.

Skills Presented:  (1) How to see the payback game as a loss of productivity and not just a Human Resource issue, (2) How to define forgiveness, or emotionally “letting go” in non-religious terms, (3) How to determine the personality traits that make forgiveness a possibility, (4) How to use seven sequential skills to “let go” of the need for vengeance, (5) How to make forgiveness an embedded organizational value.