Most of us want to annihilate difficult people; dancing with them is a stretch.  This workshop makes the factual case difficult people will keep showing up… regardless of our best efforts.  The art of working with these cretins of the coffee break is to understand the causes of their negative energy and then redirect them or, “lead the dance.”

Skills Presented:  (1) How to determine if someone is “difficult” or just “different,” (2) How to keep yourself under emotional control when encountering a difficult person, (3) How to reason with an unreasonable person, (4) How to verbally and physically redirect someone and (5) How to establish personal and professional limits when leading difficult people.